This is the huge difference between this install and the previous Mitsubishi install from a different company. The customer service to get to the bottom of the problem and fix things.
Firstly, they did discuss this "anti-freeze" mode with Daikin, and whilst we all agreed that turning the fan down was silly, their point, which is very valid, is that it should not be happening at all. The refrigerant should not be getting so cold in the first place - this is a fault condition. That is what needs fixing.
Naturally I leapt to the conclusion that the issue was air-flow. But I was wrong. It seems the advice from Daikin at this point was right - they said to check the refrigerant. Well, pressures had been checked several times. But they suggested there was too little refrigerant. Indeed they suggested (counter intuitively) that we would see these lower temperatures if there was not enough refrigerant. That seems crazy, obviously.
Well, the installer, and I, were rather baffled, but the only thing that basically makes sense is that the system is (over) compensating for the lack of refrigerant, and that is how it ends up colder. And, of course, at the same time, it is unable to carry the heat away properly, so does not work as well.
The symptoms were pretty simple, when cooling, the refrigerant quickly goes down to as low as -10C, which it manages for a few minutes, and then the anti-freeze mode kicks in, and everything stops for 10 minutes, and overall things are not working well.
Now, the refrigerant is settling around 5C with no problem, and cool air is coming out, and the room is quickly cooling. It is not going negative at all, not even getting below 4C. It varies, and I have seen 5C to 8C, but that is "sane".
The fix was to completely drain down the system and refill it - simple as that. The big clue was that only 0.9kg of R32 came out. It should have had around 2.5kg. So he emptied, vac'd, and refilled. What I had not appreciated is that these systems come pre-filled for installation, so it seems that somehow it must have come without the right amount - some must have leaked in transit (not good). But the only real test he can do is pressures, and they were fine, so no clue that there was not the required amount of R32.
I'll add some graphs once we have a couple of days running to confirm. But I am sat here on a warm sunny day in a nice cool office. To say that I am over the moon is putting it mildly.
A small side effect is that my Daikin wifi modules have way more monitoring and reporting and graphing now. I did loads of work to try and find what was actually happening, turning in to a seriously useful tool.
Next job is the new controller to work with it for when people want manual control but doing a better job than the normal Daikin controller.
Another small side effect is that my previous very tight temp control is now a little less tight as the effect of cooling (or heating) is much more and continues longer, so some level of predictive processing may be needed to manage tighter temp control. Should be pretty easy.