Well, I am rather puzzled.
Broadbandchoices.co.uk claim to compare the best deals, and do not include AAISP in their offering.
They told me (as AAISP) that it would be not logistically possible to list us - an odd statement given that other comparison sites manage it. They did not reply to my suggestion that they ask Think Broadband about logistics.
However, oddly, they have told the ASA that they only list the "best" ISPs, implying we are not one of them. Given we have ranked top or 2nd on several comparison sites and were consistently the best scored in independent surveys which BT conducted for several years (and which, sadly, I cannot publish), it seems odd to suggest we are not one of the best ISPs. We are, that is a fact. There are several criteria where, if you need them, none of the choices they include offer, and so we are better than all of them. I think none offer IPv6, so none actually offer internet access based on OFCOMs definition. Hard to see why they do not include us, and perhaps should exclude all the providers they do list.
It is also odd that they seem to say there are criteria they have for listing ISPs. Well, if that is the case I am sure we can meet them. They also, rather oddly, seem to think that dispute resolution is a voluntary code from OFCOM when in fact it is a legal requirement under the Communications Act.
I am also intrigued that the ASA provide their recommendation as "confidential" when I don't believe I have any confidentiality agreement with them or any such duty. Even so, as MD of AAISP I cannot fail to also read it as the director and take offence (as AAISP) to the implication that we are not one of the "best" ISPs.
This needs to go further. AAISP need to formally write to ASA on this case with evidence that we are one on the best ISPs and were not refused listing because of that but because of logistical impossibility.
Personally I suspect the reason we are not listed is we are not paying broadbandchoices.co.uk but that is a personal and cynical viewpoint that I would be delighted to be proved wrong.
The battle commences :-)
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