massive survey which asks a lot of important questions about the way people view their broadband. Well worth a read.
There are some impressive stats relating to AAISP, e.g. pages 28 (value), 29 (speed), 31 (reliability), 32 (customer service), even 34 (social media use), 38 (loyalty).
However, the survey covers much more than just rating ISPs, such as people's views on parental controls for Internet access, how long they spend accessing the Internet per day, and what things are most important to them...
Well done everyone at Thinkbroadband - it is an impressive survey.