This is taking the piss now.
They have not only gone out of their way to ignore notes and responses on a fault, but after all the effort we have gone to in order to respond to a fault they have the cheek to come back with:-
"Fault has been awaiting CP`s response for 14 days. Fault will be auto-closed if no response is received within next 24 hours."
FFS, our response has been, several times "you can close the fault now".
What can I say to that?
"I don't believe it" does not really cover it, no matter how much I try to sound like Victor Meldrew.
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