Some people amaze me.
So, you buy internet access, it's crucial for you business but you only buy one broadband line, and have no backup, no 3G dongles, nothing.
Unfortunately, in this case, the our favourite telco messed up and caused internet to break on a line for a week (messed up exchange jumpering). Its a real pain when that happens, and anyone that knows us will know we give them hell when they do this and try our hardest to get it sorted as quickly as possible. But sadly, it took a week.
How the hell does someone think, having paid £10.17/month for a service (the line, ex VAT) and it breaking for a week, that they have any right to claim £1,000 compensation for the inconvenience and buying 3G dongles and all sorts. They even accept that it was matters beyond our control!
It really does annoy me some times.
Lets hope he does not decide to take it further and actually considers some backup. It's not like we don't offer a range of options. He can even get lines from our other favorite telco...