BT have an agreement to try and fix a broadband fault with 40 clock hours. Often they try to work to this.
But when their own back-haul network is, it seems, not fit for purpose, they'll not even try. We are being told "June" as when they plan to fix this.
It is a clear 21CN back-haul issue, latency in the evenings and even worse on Sunday. A failure of network planning and investment, even though we are paying by the Mb/s and so this actually loses them possible revenue!
As a BT shareholder I am disgusted.
Update: We have noticed a slight change in attitude, in that even though the automation insists an SFI is the only option, the staff on echat are prepared to pass back to diagnostics when we point out that the line meets SIN349. The problem is that they then send it back as no fault found, and suggest an SFI again. We'll see how it goes.
Update: BT are being unusually helpful and trying to work with us to solve this issue and the whole SFI issue... Can't go in to details, but a surreal call with BT where I was having trouble believing that they were trying to be so pragmatic and helpful. Thanks to our account manager!
Update: I was dreaming - the main issue of SFIs is not yet something we have any progress on - I knew it was unbelievable. Oh well.