Both Monzo and Starling are good, and it seems Starling are a bit ahead with things like Apple Pay (have Monzo done that yet?). They are also launching a business account soon, which will be very interesting, providing they fix some of these issues...
Anyway, one thing that surprises me is that Starling seem very poor at addressing small bugs. After all, both of these are new banks and should be taking on the feedback people give them.
I have raised two issues, and it seems to me that they are just ignoring them - not even "adding to the list", but basically saying they will do nothing.
1. When you get a payment (or even a DD) they do not show the other party sort-code and account number. Their response is that they "can't" show it. Which is odd. No more explanation and no indication that they will "fix" this. Why can't they show it? Clearly there is no technical issue - they see the data, but clearly there is no regulatory issue as other banks show this. Monzo show it with no problem, and other banks like Barclays will disclose it if you ask even if not shown on the statement. So it is not "secret" nor something they are not allowed to provide. It would be nice if "can't show it" was backed up with a tangible reason, but no. Nothing!
2. When you get a Direct Debit they don't show the reference. This is especially odd as the DD rules make us tell our customers the reference, but they don't then see it on the payment. All they see is the "base" part that was on the Direct Debit Instruction. For us that means customers not seeing the invoice number to which the the payment relates. Again, not explanation why - my message explaining this just got a message explaining that this is what they do - D'Uh, no attempt to address the issue at all, not explanation of why it is not shown. No suggesting they will even look in to it.
So, as of today, A&A DD notices for Starling Bank customers have an extra caveat to ensure our customers are not confused. I am happy to add the same if people find any other banks that are doing the same.