12:45 "Further to update you, checked with the suppliers and they informed that dig work started today at 12:10hrs and engineer is currently working. Once we will receive any updates, we will keep you posted."
16:31 "I have checked with the suppliers and they informed that dig is not started but the form is submitted. We need to check tomorrow for more updates. We will check with the suppliers and keep you posted an update."
All very well my talking of special customers but they are not a patch on special suppliers... :-(