I am dreading it.
I can see that Barclays have obviously decided something is up, as my card is blocked when buying stuff, again. Blocked when buying top up for smartstamp, as we do every couple of weeks, even with the annoying "verified by visa" crap I have to go through every damn time.
I can also see that there are no unexpected transactions or authorisations on my account, so no reason for them to have done it.
So, do I waste half an hour of my life calling their fraud department only to go through the recent transactions and say "yes, that was me, like I do every time I buy from them" half a dozen times.
Or do I await the inevitable call from a withheld number only to spend half an hour arguing how giving personal information to a withheld number caller is exactly how card details get compromised in the first place, and "have I passed the test?" Only to then have to spend half an hour calling their fraud department anyway?
It is so fucking annoying - they are protecting their own arse's here, not mine. If there has been any fraud, it is them that have been defrauded, not me. I really am sick of it.
I may call and start (recorded) with "if this turns out to be not fraud I will charge for my time making this call, OK?", followed by "what? do you work for free or is your time valuable too?" if they say "no".
Sick of it.
Update: Due to the tweet, Barclays are looking in to it - if this can be sorted without a call, I will be amazed.
Update: I think I see the trigger, eventbrite putting a transaction through as USA. If that is the cause then it is not any fraud (to bank or me) but highlights the stupidity as that transaction has gone through, but serious business affecting transactions like us paying Royal Mail to top up postage with verified by visa checking being blocked. We pay Royal Mail every few days for postage, yet they blocked it. I have had to expense it on my personal card, which is hassle.
Update: As expected, they could not sort by email, and even when they called (from an 0800) about my complaint they could not actually sort the issue, only saying that I would still have to call the fraud dept. I'll do it, but i have told them that in future I expect to be paid for my time. They really struggle to understand that "thinking there was fraud" when there is not is a "mistake" and that they should, perhaps, maybe, pay for their mistakes.
Update: 25 minute to fraud dept and unblocked. What triggered it? Paying annual RIPE NCC fees, as we do EVERY YEAR! And who the hell would buy RIPE membership, fraudulently, OMG!
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