So, today, once again, we get a call (no CLI) claiming to be from "Boiler Cover UK".
The guy kept phoning, would not take no, or "fuck off", for an answer, denied he was selling something (clearly he is selling boiler cover, and indeed said so on some calls), denied breaking any regulations or laws (well, PECR for one!), and I had to threaten to call the police before he stopped calling. Though, they have calls before and I bet we get more next month.
It just pisses me off in the extreme.
I'm tempted to involve the police, as its has got to the stage of criminal harassment now. But it seems a lot of work for the police, and they are pretty stretched on more serious matters really, so not really reasonable.
Sadly the PECR is basically useless, as I found from personal experience, as the only recourse you can take yourself is to sure for damages and judges are not always prepared to accept "wasting your time" as damages in any way. Yes, in theory, the ICO can fine people, but we know from experience that even when presented with tens of thousands of call recordings, each of which is a breach, they won't do anything!
We need the law to have a civil cost of like £50 for such calls minimum. That way I can sue! If everyone called by these bastards sued for £50 they would soon stop, indeed, if only a small percentage sued, they would stop.
We probably should have some extra protection such that no contract is valid if created on receipt of one of these unlawful calls. That way I could take the call, sign up for what they are selling, pay by card (so as to establish the money trail). Have the bank claw back the payment because contract unlawful, and sue for damages now we know who is actually taking the money.
That way normal people would actually see every unsolicited cold call as a means to MAKE MONEY off these scumbags, as at least some compensation for the hassle caused.
I almost wonder if the actual individual callers should per made personally liable. After all, normally, working for some criminal does not absolve you of personally committing a crime, so surely working for someone that commits acts that are unlawful under regulations like the PECR should not absolve you personally from liability resulting from that.
If people knew that working in a call centre making outgoing marketing calls risked fines and civil costs personally, they would have nobody to make the damn calls.
OK, is this post a tad ranty? Yes, I am pissed off in the extreme with this arsehole. Sorry.