Berkshire Cycles seem to be causing me a few problems at the moment.
We then took two Pashley bikes in to the shop for a service. My bike had a broken bell and loose chain, which we pointed out.
When we finally get it back, two weeks later (walking to work every day!) they have not in fact changed the bell. They say that they still don't have them in. You could not sell a bike new like that, it would be illegal. Funny how I have just gone on to google, searched for a Pashley bell, and found a supplier with them in stock for next day delivery. It is not like I can't fix a bike myself - I used to when I was a kid, and the bike is the same Sturmey Archer gears I had back then. I like my Pashley. But these days I am not that inclined to get my hands dirty which is why they got nearly £200 to service two bikes.
Of course they did do some work - the chain is no longer loose. Well, it was not, but cycling a couple of miles I find that the wheel is not actually done up tightly and now has slipped. I had to walk back to the office to find a spanner and tighten it as the wheel was now rubbing against the frame. Again, not funny. Getting fed up with walking.
Overall, I have to say, not impressed with Berkshire cycles. They are the only Pashley dealer near here though, sadly.
It is a shame that nobody seems to put the same care and attention to detail in to their work these days. I must be getting old.
P.S. After the "service" my lights no longer work, when at least one did before - arrrrg!