Sorry, BT can't find the National Gallery
It seems that BT can't find The National Gallery on Trafalgar Square because there is no street address number.
No, I am serious here. We even have the recording from the message the BT Engineer left for our customer on this.
To add to the fun, this was for a fault visit, i.e. where BT are visiting the place they installed a phone line previously. It is not a case where we tell them where to go for a new install, and so we could not have made a mistake, it is a matter of them going where they put the phone line in order to fix it!
Looking at the picture from their web site, I'd say the place is hard to miss!
Sadly, in this case, it means a re-appointment for our customer, which is an extra delay. Sorry about that, and thanks for letting us share this.