Untrue - BT do offer, in some areas, to residential customers. FTTP.
Virgin stated that they use twisted pair from the cabinet to the premises. That is what coax is, it is twisted pair!
Untrue - coax in not twisted pair.
Virgin stated there is no-one I can take to alternative dispute resolution.
Untrue - they use CISAS (as he said later in the call).
Oh what fun... So this seems to be a deadlock.
Recording is here (stereo)
Yes, I am being a bastard, but I am none the less quite shocked at the way they handled this. So, do I go to ADR? If I get compensation I'll donate it to charity to be honest - I am trying to see how the system works.