The fact I am posting this probably says something about me :-) I am interested in people's views.
I ordered some goods on-line from a large company (does the fact that it is a large "faceless" company actually make a difference?). I ordered several things at once, and one item three times. It was on the web site at £20 which is actually an "offer", normally more.
The total order was around £90 and so I was puzzled when my card only appeared to be charged around £30. The goods arrived, along with a detailed receipt. Everything was there, and this particular item was listed as 50p each.
My guess is some sort of mistake... but...
I checked the terms and conditions, and they state quite categorically that the price shown on the web site and order form (i.e. the £20 price) is for guidance only and that the actual "price" is what they charge when they send the goods (i.e. the 50p price). So under their terms the price is indeed only 50p.
In fact, they even state that they have a temporary issue showing unit prices wrongly and they state categorically that the selling prices are correct. They say this in their terms.
So I have to assume the 50p charge is correct, it says so in the terms that they wrote. It is an excellent deal for the goods in question. So much so, I have ordered 3 more for tomorrow to see what happens.
Am I wrong to accept the 50p price they are charging, even though they state categorically that they are correct in their terms?
Should I tell them?
Should I not try and buy more at the low price?
Should I tell my friends the details so they can benefit?
Yes, I am sure a lot of people would not ponder the right or wrong of this situation for a moment.
It is clearly a system issue, or a genuine (bloody good) offer, as today I was charged 12p each.
I have asked them on twitter if I should tell them if charged a much lower price than the web site, and they said I do not need to.
I'm not going to take the piss. I'll see what I get charged next time I want to order some.
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