They are worse than customer!!!
So, my daughter has a sky box in her room... Just occasionally she'll moan about us watching something else and I say "use your own sky box"...
Last time (weeks ago) I get "It does not work - nothing comes on the screen". So I go up, plug it in (!) and up comes the "welcome to sky". Working. I said so. End of story. Or so I thought.
Today I get "There is no viewing card". WTF???? I go up, open the flap, viewing card present and correct. I nearly left it that, but I thought I would double check, and find the card is not authorised. Sounds like she has in fact left it unplugged for weeks so I am not surprised. Grrr
If they tell me what is wrong they would get it fixed. Why tell me other things that are not wrong. Why pretend there is no viewing card FFS.
Maybe I should have them call sky themselves next time. That would be funny.Ttry telling Sky there is no viewing card and see what support you get :-)