Last few days I have had more than my fair share of this - web sites saying they have stock and then not having stock. Had one that says 5-7 days, last Tuesday, and now says "maybe end of this week". Arrrrg!
It is sooooooo annoying. We have so much nanny state legislation for so many things, why not this?
I did ponder though how it could be done. You could make it that you can claim a standard minimum like £50 for any such instance, but all that would happen is that (a) sites outside UK would laugh, and (b) sites would say "maybe" in stock.
I can't see how you would do it. How to make people accountable?
Maybe if it was not legal to do this then trading standards could cause people problems and fine them. Maybe that would work.
As I found with our friends(!) DHL, expectation management is key. Tell me it is in stock for next day delivery and it better damn well be in stock or I will get pissed.
I see no solutions apart from name and shame.... Wex photographic, and The Pen Shop, to name two this week. Oh, and thanks wex for tripping barclays fraud dept - numpties blocked my card - another hour of my life wasted!