For a change, we had a very positive meeting with BT.
To my surprise they have been looking in to fault repair in some detail, looking at the faults we put in and how they have been handled in some detail to work out how they can improve things.
With any luck this will lead to process changes that make it easier to get faults fixed in future. I hope so. All very encouraging.
So, well done guys, and I hope you like the dragon.