Dear @LGUK - how does my TV know which people in the room have consented to TV viewing details and voice recordings being processed by you and which have not? #GDPR— RevK (@TheRealRevK) 6 March 2018
But I also sent a support email request like this:-
I noted during installation of my new OLED65W7V that there is a point you are expected to agree to terms and conditions, and consent to processing various personal data.
In this instance, as he was helping me install it, my son clicked "agree", so I have no contract with LG, have not agreed any terms and are not bound by any terms and have not consented to any processing of personal information.
1. Given that GDPR will be law soon, how will you be changing the terms and these pages so that any consent is "freely given", i.e. not "in exchange for using some smart TV features" exactly?
2. Given that I have not agreed terms or consented to processing information, how exactly does the TV know not to process voice recordings of me, or my TV viewing data? I.e. how does it tell who has consented and who has not, before processing any data?
3. If it cannot tell, does that mean you have been processing voice recordings and other personal data without my consent?
4. If so, will you be reporting this breach to the Information Commissioner's Office your self, or would you like me to do it for you?
I hope you can help answer these important questions.
Good morning Adrian,
Thank you for your query regarding your LG TV; I would be more than happy to assist you with this query today.
I can confirm that the TV does not record your voice or use voice controls unless you hold the button on the magic remote to do so.
It is not possible for the TV to function to its fullest without accepting the terms and conditions as it needs to know things like your country for region locked apps like Netflix as well as tracking what you have watched to make recommendations and keep track of where in a series or movie you are. We could revert back to how it used to be and how most manufacturers work and not ask and just do it without your permission.
As previously mentioned the TV does not record or listen to your voice unless you select the option to do so. You can disable this functionality in the terms and conditions by following the steps below;
Home → Settings → All Settings → General → About this TV → User Agreements
There has been no breach of any sort here. While you did not personally agree to the terms and conditions the person you allowed to set up the TV (Your Son) did. At any point you could have prevented this decision or reverted it by following the mentioned steps above.
If you do wish to discuss this further please do not hesitate to contact us on 0344 847 5454 or alternatively you can also reply to this email.
Thank you in advance.
LG Electronics UK Help desk
LG Customer Services
Wow... Just wow.