There is a serious issue with SFI charges, as I keep ranting on. This is because BT have pushed and pushed and pushed to stitch up ISPs, even when there is a genuine fault in the service they sell us.
The issue is not unique to BT "Wholesale" but also carriers like Talk Talk.
Both buy copper pairs from BT "Openreach", who have a monopoly on doing any work on that pair. They cannot send their own engineers to fix the copper pair to resolve broadband related issues, they have to ask BT "Openreach".
The problem is that BT "Openreach" offer "SFI2" as a service, and that is clearly defined as an engineer who will test a line to SIN349 (and fix if it does not meet it). The engineer might do more work to try and fix broadband issues, but might not, it seems. All he has to do is prove to SIN349.
This means that neither BT "Wholesale" nor Talk Talk have any way to get an "Openreach" engineer to fix broadband specific issues on the line. But they cannot send their own engineers either.
It seems that, from what I can see, there is no official way for a carrier offering broadband to get broadband issues fixed. All they offer us is BT "Openreach's" SFI2 service, for which they charge.
Surely Openreach need to offer this type of engineer, and surely the carriers need to absorb any cost for such engineering work on the basis that they sell a broadband service, and not a phone line, to ISPs like us.
The current situation means that nobody can properly offer a working broadband service using BT copper pairs - a situation that surely needs OFCOM intervention.
Or have I missed the bleeding obvious?
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