As you may have seen on the company status pages we get a wide variety of responses on fault reports. This is especially clear when it is a single common cause of a fault and all the same report text, which our favourite telco clearly simply do not read!
What gets me is the sheer number of wrong statements they make in order to send a fault back to us.
These statements are not just mistakes but are outright lies. For example they claim to have carried out throughput tests that show the user maximising their upload (so?) when the user has not in fact used the line for months (i.e. it's a backup line). Clearly they have not done the tests they claim and they clearly do not show the result they claim. They are just making up LIES.
Why do it? so they can send the fault back.
There is compensation (pence) for having a fault open for 40 hours, and sending it back stops the clock. So these lies result in a financial gain for them.
Lying for financial gain is criminal fraud. Its illegal. People can go to prison over it. Companies can get big fines for it. It is not allowed!!!
So, do I just report this to the police? It really is starting to piss me off.
The plan is to try and get the whole fault system improved. This will probably take many months. We're pointing out the criminal fraud anyway and asking not to be lied to. That is just one thing that needs improving.