Apparently I am now "acting like a bullying, petulant child" because I have given a customer 30 days notice of termination of service as per terms.
Not sure what I can say to that. He has asked that I "please, go away and grow up".
Well, going away is exactly what we are doing by giving him notice.
He has said "The facts stand and
your inability to grasp the complaint, even after this many months,
shows that the problem is yours and yours alone." but he has yet to actually make any formal "claim" even though we have suggested he follow our customer complaints code several times now.
He has posted a negative comment on ispreview, which is a shame.
Basically, there is no way we can provide a service that (a) never has a major outage, (b) can force his router, which we did not supply, to reconnect after an outage, or (c) can make a third party mail server not bounce emails he has sent.
So what can I do? - with those expectations I cannot provide service! - so have given him notice and a migration code (which he has not used).
What do you do?
It is funny, people give us notice all the time. We don't accuse them of "acting like a bullying, petulant child", we simply cease or migrate their service as requested with no hard feelings. Why is it that doing the same thing from our side is seen in a different light. Odd...
P.S. Looks like he is finally using the migration code - sorted!
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