Alex sent a long and detailed email explaining the problems with a specific (expensive) Ethernet service order to BT and got this in response:
On 01/08/2014 14:24, firstname.lastname@example.org wrote:
Your message was deleted without being read on 01 August 2014 13:24:40 UTC.
Not only have they ignored and deleted his email, their mail system was good enough to tell is that is what they did.
Thanks for that BT!
Update: Our new BT account manager (Debby, who replaced Martin), and who was copied on reply to that email notice, may be on the ball. Just got: You'll have a response from Openreach in the next 30 minutes addressing the issues raised in your emails and plan to resolve, I'm keeping in the loop and will assist further where I can.