We are deploying some new LNSs at A&A, three of them so increasing the eight live LNSs to eleven. This will happen over the next few days.
Why? Well, we are hitting some amazing levels of traffic - we seem to have actually exceeded 1Mb/s average peak usage per customer.
This is a metric which we discovered is used by the likes of BT Wholesale, and a few years ago, at over 100kb/s we were a really high usage ISP on their network - the highest at the time.
Basically you look at the peak usage, which for us is now in the evening, and divide by number of customers, simple as that. Bear in mind, at that peak time, pretty much every one of our business lines (which is a lot of our customers) will be idle.
Even so, that average is getting to the 1Mb/s. That is amazing. I am shocked. We have multiple 10G links to peers, and multiple 10G links to one carrier, and extra 1G links going in right now to another carrier, and more LNSs. All in aid of not being the bottleneck.
This really is the netflix generation taking off, and it is a challenge for ISPs. We are coping, and we are making sure we stick to our "not the bottleneck" aims. But it means some quick work to extend the capacity with staff on site today installing new LNS hardware.
We know that Talk Talk are working on expanding their network, no doubt seeing the same increases, and we are working with them to make the best use of that new network as soon as possible. Thanks to those customers testing things with us.
It seems not long ago the maximum a customer could manage, a far cry from average, was 64k ISDN. How times change.
With new links to BT going in, we expect to make tariff changes over the coming weeks to make "terabyte" just another level on all of the Home and SoHo packages, with easy regrades, and balancing of traffic over multiple lines. (Not for 20CN, sorry)
If you want Internet access that works, and keeps up with the ever increasing usage, you know where to come :-)