First off, these are not intended as home test kits - they are for clinical staff, or people like occupational health in a business. The later is where we come in, doing tests for staff. The antibody tests ("have I had it?") are a pack of 40 tests, and the antigen tests ("do I have it now?") are a pack of 25.
I ordered on my phone, antibody tests, £399+VAT, paid, pre-12 delivery.
I was surprised no order confirmation, and naturally assumed I had mistyped email address. Anyway, next day, 12 came and went, so I emailed in, and no immediate reply.
So I tried ordering on my Mac. Again, order went through, but nicely only £299+VAT now as price went down. At the end of the order there is an error, and even suggests does not work on Safari?
If they know it does not work, why not fix it, or write to a standard and not for a specific browser. But no, they process the order all the way to the end and take payment, and then lose the order. I assume the same happened on my phone, but probably off the screen. They could have said at the start "We are too dumb to work with the default browser on one of the most popular platforms on the planet, sorry".
So I run up Firefox and try again. This time I decide to get antigen tests too at £250+VAT. This time I get and order confirmation email and shows my order on their web site, yay. I can always claw back off Amex if not refunded for other two.
I emailed explaining and specifying the only order I want is the final one, giving order number, etc, just the two items.
They send antibody tests
Yay, 40 antibody tests, so we can test staff. Good. But why only antibody? Finally getting emails back and they say they will sort it.
I get invoice for £399+VAT
They say they will sort it. Should be only £299+VAT.
I get another box of 40 antibody tests
They say they will collect and sort it, and antigen tests by Saturday
Saturday comes and goes
They say they will be with me Monday
Monday comes and goes
Eventually, Tuesday, not pre-12, I get a parcel.
Delivery note says antigen tests x 25, yay.
Box says antibody tests x 40
They say they will sort it and collect Wednesday
Wednesday comes, and a DPD man arrives, yay. Except he arrives at the invoice address (the office).
Update: a confused DPD driver, with no labels, arrived just before 5pm, having had a message to do an extra pick up!
Antigen tests do exist
I also ordered on Friday 25 antigen tests to my colleague so he can test himself and his colleagues before we meet later in the week. They arrive. They are right. They took 2 days and not pre-12 though. Not impressed.
If I don't get the antigen tests in time, we'll be doing instant antigen tests before we start as he is bringing them with him. Even so, we'll have masks and gloves and isopropyl alcohol, etc.
Update: The antigen tests turned up - at the wrong address (office), but we have them at last. We were able to do tests before work on the teletype this weekend. Just chasing my refunds now.
More about the tests
The antibody tests are a simple blood test - around 2 drops of blood (20ul), and three drops of buffer solution from a batch controlled bottle. Note this means you cannot "send a test" to someone as the buffer solution bottle if for the 40 tests. It takes 10 minutes. I also got a box of single use sprung lancets to make it easy (and gloves, etc).
Nobody tested at work has antibodies - even though several people convinced they must have had it.
Update: One person has tested positive for antibodies now - they were notably ill last Christmas. Interesting.
The antigen tests are a nose swab, but are self contained so could be sent to someone if needed.