Well. I am not normally a restaurant critic, honest, and I know mistakes happen, but this place was such a disaster I felt I had to say something.
The staff did not seem to be interested in complaints...
Over at my sister-in-law's in Harlow, and we decided to go out for a nice Sunday dinner at The Gatekeerer, a Miller & Carter restaurant in Harlow.
Well, for a start they did not actually have a few items on the menu, but only decided to mention this when we started ordering. Sadly it was both items Pauline wanted, which was not a good start.
I had garlic bread which was really not impressive at all, but the BBQ chicken was apparently quite nice.
We then had a huge wait for the main course, in total an hour.
The lamb was practically raw. Apparently that is how they "cook" it, but they do not say that when ordering or on the menu or ask how you want it cooked.
The steak was really not very nice. Now I like well done steak, which I know is a challenge, but also I know places that can do a nice steak well done. This was charcoal practically. And the pepper sauce was horrid, not sure what they had done to it. The fries tasted like they had been kept warm for the last hour. The jacket potato was not warm enough to melt butter even!
Ok. So not good. We decide to have a dessert and some coffees. They eventually come back to say they have no hot water and cannot do coffee. However the dessert is there ready, do we still want it. 10 minutes later and no dessert.
Ok. Give in, get the bill.
Thankfully Sandra checked the bill, as it had a load of things we did not order such as drinks we had already paid for at the bar, and came to £80...
So they spend ages sorting it and doing a new bill, and handed us a £96 bill. WTF
Eventually a correct £60 bill. No tip left...
I checked the web site and no sign of any way to send them feedback. Maybe this will be suitable feedback.