One of the aspects of the (not yet final) decision of the ombudsman is that we have to make an apology.
This is slightly confusing to me - obviously in the various emails sent we have apologised for the time it is taking to provide various services, so we have already complied.
But ultimately they agree we are not in breach of contract, so I assume an apology along the lines of :-
"We hereby fully apologise for any inconvenience caused as a result of us providing goods and services to you in accordance with the agreed contract terms"
is what they need. That is what I plan to say if required to do so. It is the truth after all. We really are sorry that we ever agreed any contract with these people now. Very very sorry. Definitely won't happen again.