Shaun is the one I feel sorry for!
Yep, it was Shaun that said it.
Was the customer calling from a mobile?Only other thing I can think of is if they use a DECT phone and dial the number then press send.They usually Dial pretty quickly so you'd only get the dial tone momentarily
@revk luck! I was thinking of the amount of time he has to spend talking to our favourite telco
So, what else did the Openreach engineer say???? lol