"I have someone on the phone saying they are not technical enough to check for dial tone - great start to the day :("
I feel sorry for my staff some times...
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Shaun is the one I feel sorry for!
ReplyDeleteYep, it was Shaun that said it.
ReplyDeleteWas the customer calling from a mobile?
ReplyDeleteOnly other thing I can think of is if they use a DECT phone and dial the number then press send.
They usually Dial pretty quickly so you'd only get the dial tone momentarily
@revk luck! I was thinking of the amount of time he has to spend talking to our favourite telco
ReplyDeleteSo, what else did the Openreach engineer say???? lol
ReplyDelete