Well after a shaky start, it seems that Sonim are keen to sort things out after all.
Lets see how it goes. To be honest we are thinking of selling them. The Nokia models we got in have literally fallen to bits, so this makes a lot more sense.
If the support side can be sorted, and we get to the bottom of what happened, then we'll look at stocking them to sell with our 3G services.
My daughter has her new one (again) and still in one piece, and mine arrives tomorrow...
So watch this space.