What we can do is direct the calls to a SIP endpoint anywhere on the planet for no charge (for the calls), so pretty flexible.
To be honest I suspect it will be a while before we can. We use SIP based carriers and have no SS7 ourselves, yet. You never know, one day we may have it sorted. But we have no actual porting agreements in place to port out numbers at present.
OFCOM make it clear that have to explain this to customers, including during the sales process, and we do. And we keep a clear record of it. People have moaned that there are rather a lot of check boxes on the number orders, and this is one of them. OFCOM make us point of a number of things to customers!
So what the hell do you do when someone is making formal complaints that we are obstructing his number port? He keeps hassling and now is making a formal complaint to us and OFCOM!
It has got to the stage that he now agrees that he saw and agreed the terms but he still expects something more to be done on his complaint. As far as I am concerned, having agreed we told him we can't port numbers, the fact we don't port numbers is not actually a dispute - it is what was agreed!
Hopefully this is now clear enough evidence of a non-complaint that when he tries to go to ADR we can get it thrown out without a case being started. It would be an interesting test of the new ADR provider.
There is no dispute to resolve - we 100% agree with him that we don't port numbers out. No dispute at all to resolve.
We charge £1/month for a number, and nothing for incoming calls. We make nothing either. We can't be having a service like that which could cost over £300 for ADR and a lot of time. The whole thing is mental. If this went to ADR I *would* put up the prices of our numbers and you can thank OFCOM for that.
Oh well, we'll see how it goes. What we can be sure of is that ADR will make this customer uneconomical to supply service to, which would be a shame.
Update: Is this fair?
Your emails, and in particular the order confirmation you agreed and your recent statement that you agreed those terms, will be held as evidence should you try and take this matter further. If you do take this matter further I feel it will become uneconomical to continue providing services to you. As director I am legally required by the Companies Act to act in the best interests of the shareholders, so will have no choice but to terminate your services in accordance with agreed contract terms should they become uneconomical to provide. However, at this stage we have no plans to terminate your services.