OFCOM is considering a system of automatic compensation for telephone and broadband installation and faults delays.
Our response to their consultation (here) addresses the proposals.
The basic proposals cover the key things that engineers seem to mess up, i.e. where it is Openreach not doing things right somehow. But they do go a bit beyond that. The proposals are relatively simple in concept but there are a lot of issues as I have explained in other blog posts. It is not a totally daft idea, but it has to be changed to ensure compensation costs those that have the responsibility for the problem and the power to fix the problem. As it is now it can leave other parties (like A&A) liable to pay when we have no means to change things and are not at fault.
We've tried to cover the issues in some detail in the response.