Wednesday, 3 February 2010

Can't have FTTC - you need a home hub

This is a report from a customer and not something that was recorded so on here not the A&A status pages. It is however totally unacceptable...

It seems our favourite telco are not playing fair, or at least one engineer is not...

Turned up at customer to install FTTC, and refused to!

He insisted that "only BT Retail and Carphone Warehouse were capable of doing FTTC".
And went on to "take ISP name to report to his manager".

He refused to install saying that as the customer "has no homehub then he can't continue the install".

Our customer reports "After I insisted - strongly - that he was wrong about the need for a homehub he tried to blame the whole thing on AAISP who, apparently, were lying to me...", "Oh, and the last time the engineer left he had also gone to 'phone his manager' but merely f..ed off with his van" and "He said he'd have to pass the job 'back to BT retail sales'"

I rather suspect some sort of audio recording device will be deployed for the return visit.

Oh, to add to the fun, the end users line has been configured somehow in the exchange in such a way that it has sync but PPP links are dropped a few seconds after they start. So his ADSL no longer works!

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