Thursday, 26 November 2009

Are the lights on?

OK, I don't know what to say... Its all about the customer that I sacked.
After my last email, after a few days, I got a polite reply confirming she was using the migration code to go to another ISP and did not want the domain. Good. She clearly calmed down a lot. My email must have done the trick!

Then it starts getting silly....

1. I replied with "Thank you". She quoted my reply including the "Thank you" saying she had just got her email back with nothing else and so did not understand! Some people have no clue how to use email it seems.

2. Today she went off line and assumed *I* had disconnected her early, so called up very cross, and spoke to a couple of staff here being quite angry on the phone. Insisting we had cut her off. It was not until someone from the power company knocked on the door to apologise for cutting off her power that she realised the power was off and just maybe that is why she was off line.

Granted she called back to apologise, which is good.

But I feel a whole lot better for sacking that customer now.

You can't make this stuff up you know!

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