Thursday, 11 February 2016

Terabyte services

Our VDSL terabyte services seem to be going well, and we have managed to halve the install price down to £50 from £100 now.

We have not yet managed to separate out the "phone line" part, but that is expected in due course, making the ongoing £50/month for the VDSL terabyte service and £10/month for the "phone line" part, but allowing people to have the phone line with someone else if they want. I really hate to suggest dates having been bitten by this before, but we are hopeful of that next month. The other key thing is it will allow this in exchanges where there is no Talk Talk MPF service - OK that is a tad technical, but basically means it will be available in more places.

What I am really hoping we will be able to do within the next few months is an ADSL Terabyte service as well. We are expecting it to have a target price for Home::1 domestic users of around £40/month (not including the "phone line" part), but that is still to be confirmed. It would also be possible to move existing services to that package once we launch it, but it will depend on location as it is only on one back-haul provider (Talk Talk). Yes, I know it is a bit of a teaser to say this now, but I am really quite confident this time. It really is starting to change the way we sell these services at last and I hope it is a sign of things to come in the industry as a whole. We will have to see.

It is probably a good time to thank everyone for their understanding over the moves we have been making on back-haul providers which started this week. Customers that have been impacted by this were all emailed, and I know there have been a few that are puzzled by this and some discussions in irc. The good news is that we are seeing pretty much everyone getting higher sync speeds in the move. Please don't be confused over the invoicing - I have looked, and it is surprisingly complicated to have the system not generate a credit note and matching invoice when the change over happens, or an invoice then a matching credit note. So please do wait until the end of the day when they should all match up and no extra charges as a result. If I can find a way to do this, I will.

Our core network upgrade is starting soon as well - we have some shiny new switches and have started to install this ready for some planned work to move equipment over.

Exciting times.

P.S. I think I have worked out how to fix the billing in most cases.

16 comments:

  1. That's fantastic. Now the install cost has dropped it is a complete no-brainer as a one-off cost. We have Home:1 in combination with an exchange line from AAISP and have already had to make the jump to the 200GB allowance.

    Are we likely to get-away with nobody being at home for the switch-over? We already have a BTO supplied VDSL modem from the install of FTTC back in 2014, so I don't see a reason why the BTO Engineer would need physical access.

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    1. Yes, sorry - if not installing a new line, then there is no need for engineer visit now.

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    2. So you can do a migration now can you?

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    3. We can migrate the phone line part and install the VDSL part, if in the right area, yes.

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    4. So my current A&A BT FTTC can be migrated to the new TT FTTC? Or is that not possible just yet...

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    5. The phone line migrates, the FTTC is re-started as a new service. Try the order form - it explains it and shows pricing.

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  2. What switches are you using? And will there be a new 10G firebrick?

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  3. Is there any way to preserve the phone number on the line if it's migrated to you (it already has AA VDSL on it, but it's a BT line)? Or will that come later when you can do the 'separate' part?

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    1. A new line install, and the port number from old line, is the current way - but cost a bit more to do.

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    2. Thanks! I think physically installing a new line just so that we can then cease the existing one fails some kind of stupidity test as far as I'm concerned (not your fault, I know), so I think we'll hang for a bit.

      Am I right in thinking there's no way to get a number off a BT line (e.g. into VOIP) without the line being ceased at the same time?

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    3. We have not worked out a way to do that - porting is porting a "service" not porting a "number" the way BT and OFCOM see it, which is a pain.

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  4. I'm currently on old school AA ADSL owing to being in a village on an EO line. Superfast Essex have promised all EO lines will be transferred to cabinets at some point but it's unclear when. Fortunately I don't use the line for anything other than broadband. Alas Amazon Instant Video has taken it's toll on my usage allowance.

    What would my migration look like? If I first transitioned to ADSL Terabyte then VDSL Terabyte in say 9 months do I end up doing multiple migrations? Am I better off waiting for VDSL so I only have to pay one install cost?

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    1. If there is TT back-haul in the exchange, when we launch it (may be a couple of months) you would be able to change to that on ADSL. That won't have the same issue with min term as the VDSL does. It would be re-jumpering (so 15 minutes downtime). The later move to VDSL would then be more down time (hopefully by then only 15 minutes or so rather than a whole day).

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    2. Awesome, I am already on TalkTalk backhaul I think. As I recall, I think you shifted me as part of some mass migration between 20CN and TalkTalk a while back (can't remember the exact reason). I assume this means no re-jumpering then?

      Looking forward to your launch of this, thank you for looking out for us in the villages.

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  5. Any chance of an FTTP terabyte service some time soon?

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    1. I will ask but I doubt it for a while.

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