Naturally we send emails correctly, trimming and quoting the original email, and including our replies in chronological order in plain text. It is company policy as well as common sense (IMHO).
However, the comment from someone saying they are not ignoring emails "... however we are facing difficulty in reading your reply and to find where is your reply in the mail as the format is different."
I had to read that a few times to make any sense of it. They top posted their comments, of course. Sounds like they cannot understand anything but top posted replies.
I could not possibly say who sent it, favourite or not.