Clearly ADR is (IMHO) a scam...
So we are missing a trick - we need to re-org A&A to be under 10 staff. Doable. Maybe make a new company for A&A (retail) ltd.
Then we can take our favourite telco to ADR for "customer service" issues pretty much every day.
Each dispute would not be a breach of T&Cs, no, but would be poor customer services justifying a £500 "good will" award to us.
We have to seriously consider this scam now.
P.S. just asked how we can take advantage of this scam to the ombusman as clearly T&Cs do not matter.. We want good will payments for every "our favourite telco" cock up - i.e. several a day... No reply.