But it seems BT want us to take control of the aluminium wiring that is affecting an FTTC service and get it fixed! It is pretty clear in this call with BT today.
This can only be BT giving us access to its wiring network - yay!
Recording of part of the call: wav
On a serious note, this is the sort of crap up with which we have to put on a daily basis. We're working with our account manager, as always, to get things improved, but it is an ongoing battle.
Update: It gets worse. We asked to escalate the fault. The reply is crazy, given that it was already a "Team Manager" in that call that we are complaining about, and we have never had a Andy Hartley or Sean Kemp working here, and as director I have never been asked to provide any "approved list".
We are really sorry that we are not able to accept your case as a high level escalation at the moment. Looking at our records the escalation path has not been exhausted The escalation path is: • Team Member • Team Leader • Team Manager This escalation shows as being with Team leader so will need to have gone to Team Manager. Also the person escalating has to be on the directors approved list for sending in escalations. The only people on this list for Andrews & Arnold Ltd are Andy Hartley and Sean Kemp.