Pauline, my sister in law (hi! Pauline) has broadband from us (doh!).
And we took over the phone line as we can provide a phone line for broadband use cheaper for her. Like many people she uses the mobile to actually talk to people, but also uses facebook, and iMessage and FaceTime, and so on.
So BT screw up - they even admit they screwed up - they cease the FTTC (like BT Retail's "Infinity" type service). They even did that in an odd way that meant the bit of BT we deal with (BT plc t/a BT Wholesale) did not know they have ceased it, so two screw ups.
Now they are dragging on the fix to this, and it now in to the fifth day.
The wires are connected to the kit - all is physically there - just some config on some equipment is not right because someone thinks they cease something. This is not (technically) a hard problem for them to solve.
They have repeatedly promised progress on this and failed to meet their promises. We even put the line on a 7 hour fix expensive maintenance category, an order they accepted, and they still don't do anything.
It shows BT's promises are a sham, they are worthless. They are, in my opinion, total fucking idiots.
So what do I do - sue them?
It is so tempting to just issue a county court claim against BT plc for this, you would not believe.
Sorry, Pauline, we are trying, honest.