Friday, 23 March 2012

Letter to MP on ADR...

Letter to Dr Phillip Lee MP, our MP:-

We are a Bracknell based internet service provider, and we have to be part of an Alternative Dispute Resolution (ADR) Scheme to handle arbitration of customer complaints.

We had our first case in 15 years this month and we are quite shocked at the way it was handled.

The Ombudsman Service Ltd (Otelo) took a case from a London based business, even though from a communications provider so not eligable to take a case to ADR, and even though after 9 months from the "dispute".

They agreed were were not in breach of contract, but then, in contradiction of our terms and contract law invented a £500 good will payment to make.

They ignored clear statements by the customer that they agreed the price and wanted to continue services in June last year and instructed we credit all charges after May.

We are shocked at how biased they are and would ask that you enquire as to how this happened and ask Otelo for an explanation.

It is seriously impacting the way we do businesses as an internet service provider based in your constituency.

Regards.
Adrian Kennard
Director.

7 comments:

  1. In this current climate I would emphasise that you are an employer of "over X" number of people, that the dysfunctional nature of the ADR system potentially puts local jobs at risk, as it places completely uncertain and arbritary clouds over your entire business.

    ReplyDelete
    Replies
    1. Good point - I have done another email linking here - so hope he reads this too.

      It does - it makes business very very uncertain as a we cannot rely on contracts any more.

      Delete
    2. Oh and we employ like 20 people!

      Delete
  2. I wouldn't hold your breath. From my experience of Dr. Lee, he's just another of the lobby sheep who are waiting for a chance to climb the greasy pole. Oh, He also knows nothing about beer, or pubs....

    ReplyDelete
  3. I wouldn't hold your breath. From my experience of Dr. Lee, he's just another of the lobby sheep who are waiting for a chance to climb the greasy pole. Oh, He also knows nothing about beer, or pubs....

    ReplyDelete
  4. I wouldn't hold your breath. From my experience of Dr. Lee, he's just another of the lobby sheep who are waiting for a chance to climb the greasy pole. Oh, He also knows nothing about beer, or pubs....

    ReplyDelete
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    ReplyDelete